Terms and Conditions

Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) These terms and conditions apply to contracts that you conclude with us as the provider (Avenquor GmbH) via the website www.klosterkitchen.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby objected to.

(2) A consumer, in the sense of the following regulations, is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Accessibility

(1) In accordance with Section 14 (1) No. 2 in conjunction with Appendix 3 No. 1 BFSG, we inform you about how our website or our service in electronic business transactions fulfills the accessibility requirements of the relevant regulation (BFSGV). This information can be accessed via a separate, appropriately labeled button (e.g., "Accessibility Statement" or similar designation) on our website and includes in particular the following points:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• descriptions and explanations necessary for understanding the execution of the service;
• a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the competent market surveillance authority are as follows:

(3) We may use Artificial Intelligence (AI) and special tools to implement the accessibility requirements on our website. This is intended to take into account a variety of possible disabilities, including visual, auditory, physical, linguistic, cognitive, and neurological limitations. Further details can be found under the separate, appropriately labeled button mentioned in subsection 1 on our website.

(4) Our website or our service in electronic business transactions is accessible if it can be found, accessed, and used by people with disabilities in the generally customary manner, without particular difficulty and generally without external assistance.

(5) Measures for implementing accessibility requirements include, for example, clearly recognizable font sizes and sufficient color contrasts, navigability by mouse and keyboard, alternative texts for images, subtitles and audio descriptions in videos (if videos are embedded on the website), easy-to-read and understandable language, compatibility with all common screen readers (screen reading aids), customizable display options for various devices (smartphones, tablets, desktop computers, etc.).

§ 3 Formation of the contract

(1) The subject of the contract is the sale of goods including digital content (data created and provided in digital form). .

(2) By placing the respective product on our website, we make a binding offer to conclude a contract for the online shopping cart system under the conditions specified in the item description. 

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can call up the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to order" button  (or similar designation) and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as a payment method, you will either be directed to the order overview page in our online shop or to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, you will make the appropriate selection or entry of your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the option to review the information in the order overview again, change it (also via the "back" function of the internet browser) or cancel the order.

(4) Your inquiries for the creation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g. by e-mail), which you can accept within 5 days (unless a different deadline is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are partly automated by e-mail. You must therefore ensure that the e-mail address you have stored with us is correct, that the receipt of e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

§ 4 License to use digital content

(1) The digital content offered is protected by copyright. You will receive a license to use for each digital content purchased from us from the respective licensor. The type and scope of the license to use are specified in the license terms stated in the respective offer.

§ 5 Contract term / Termination of subscription contracts

(2) The right to terminate for good cause remains unaffected.

(3) Any termination must be declared and submitted either in text form (e.g. e-mail) or via the termination button integrated on our website (“Terminate contracts here” or similar designation).

§ 6 Special agreements on offered payment methods

(1) Payment via Klarna
In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; “Klarna”), we offer the following payment options. Payment is made to Klarna:

• Invoice ("Pay Later"): You can find the Klarna invoice terms and conditions for Germany at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/invoice; the terms and conditions for the option to extend the payment due date can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/due_date_extension.

• Instant bank transfer ("Pay Now")

The use of payment methods invoice and/or installment purchase and/or direct debit requires a positive credit check. In this respect, we forward your data to Klarna during the initiation and processing of the purchase contract for the purpose of address and credit assessment. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check.

Further information on Klarna and the Klarna terms of use for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

§ 7 Right of Retention, Reservation of Title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) If you are an entrepreneur, the following also applies:

a) We reserve title to the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or chattel mortgaging is not permitted before the transfer of ownership of the goods subject to retention of title.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that arise from the resale, and we accept the assignment. You remain authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event of combination and mixing of the goods subject to retention of title, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the securities due to us at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. The choice of the securities to be released is at our discretion.

§ 8 Warranty

(1) The statutory liability for defects applies.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of it by us before submitting the declaration of contract and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following applies deviating from the above warranty regulations:

a)  Only our own information and the manufacturer's product description shall be deemed agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.

b)  In the event of defects, we shall provide warranty, at our discretion, by repair or replacement delivery. Should the repair fail, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. In the case of repair, we shall not bear the increased costs incurred by the transfer of the goods to a location other than the place of performance, provided that the transfer does not correspond to the intended use of the goods.

c)  The warranty period is one year from the delivery of the goods. The reduction of the period does not apply:

- for culpably caused damages attributable to us resulting from injury to life, limb or health and for other damages caused intentionally or by gross negligence;
- insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their usual use and have caused its defectiveness;
- for statutory recourse claims that you have against us in connection with defect rights.

§ 9 Choice of Law, Place of Performance, Place of Jurisdiction

(1) German law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (favorability principle).

(2) The place of performance for all services arising from the business relationships with us and the place of jurisdiction is our registered office, provided that you are not a consumer, but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is not known at the time the action is filed. The right to appeal to a court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

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II. Customer Information

1. Seller's Identity

Avenquor GmbH
Hersbrucker Str. 23
91244 Reichenschwand
Germany
Phone: +49 (0)911 14888-550
Email: kundenservice@klosterkitchen.com


Alternative Dispute Resolution:
We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions "Conclusion of the Contract" in our General Terms and Conditions (Part I.).

3. Contract Language, Storage of Contract Text

3.1. The contract language is German.

3.2. The complete contract text is not stored by us. Before submitting the order, the contract data can be printed out or electronically saved using the browser's print function. After we receive the order, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For inquiries outside the online shopping cart system, all contract data will be sent to you in text form as part of a binding offer, e.g., by email, which you can print out or save electronically.

4. Codes of Conduct

4.1. We have subjected ourselves to the Käufersiegel quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

5. Essential Characteristics of the Goods or Service

The essential characteristics of the goods and/or service can be found in the respective offer.

6. Prices and Payment Terms

6.1. The prices stated in the respective offers and the shipping costs are total prices. They include all price components, including all applicable taxes.

6.2. The applicable shipping costs are not included in the purchase price. They can be viewed via a correspondingly marked button on our website or in the respective offer, will be shown separately during the ordering process, and must be borne by you in addition, unless free shipping is promised.

6.3. If delivery is made to countries outside the European Union, additional costs beyond our control may arise, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees of credit institutions), which must be borne by you.

6.4. Money transfer costs (bank transfer or exchange rate fees of credit institutions) incurred must be borne by you in cases where delivery is made to an EU member state but payment was initiated outside the European Union.

6.5. The payment methods available to you are indicated under a correspondingly marked button on our website or in the respective offer.

6.6. Unless otherwise specified for the individual payment methods, the payment claims from the concluded contract are due for immediate payment.

7. Delivery Conditions, Provision

7.1. The delivery conditions, the delivery date, and any existing delivery restrictions as well as the conditions for the provision of digital content can be found under a correspondingly marked button on our website or in the respective offer.

7.2. If you are a consumer, it is legally stipulated that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

If you are an entrepreneur, delivery and shipment are at your risk.

8. Statutory Warranty Rights

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

9. Contract Term / Termination

Information on the contract term and termination conditions can be found in the "Contract Term / Termination for Subscription Contracts" provision in our General Terms and Conditions (Part I) and in the respective offer.

These GTC and customer information have been prepared by the lawyers of Händlerbund specializing in IT law and are continuously checked for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in case of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

10. Change of Contractual Partner and Company Restructuring

10.1 We reserve the right to transfer our rights and obligations under this contract, in whole or in part, to a third party. This may occur, in particular, in the context of a company restructuring, a sale of our company or parts of the company (so-called asset deal), or a merger.

10.2 Before such a transfer, you will be informed by us in text form (e.g., by email). The information will include, in particular:

• The name and contact details of the new contractual partner,
• The effective date of the transfer,
• The scope of the transferred rights and obligations,
• Information on your rights, particularly your right to object.

10.3 You have the right to object to the change of contractual partner. The objection must be declared to us in text form (e.g., by email) no later than [2] weeks before the transfer becomes effective. Your objection will result in the termination of the contract upon the effective date of the transfer.

10.4 If you do not object to the change of contractual partner, your consent to the transfer of the personal data required for contract execution to the new contractual partner shall be deemed granted.

10.5 In all other respects, your contractual rights and obligations remain unaffected by the change of contractual partner.

last updated: 28.07.2026