Privacy Policy

Data Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide it will have no consequences. This applies only insofar as no other information is given in the following processing operations.
"Personal data" means any information relating to an identified or identifiable natural person.

Contact

Controller
Contact us if you wish. The controller for data processing is: curameo AG, Hersbrucker Str. 23, 91244 Reichenschwand Germany, 091519669040, kundenservice@klosterkitchen.com

Customer's proactive contact by e-mail

If you proactively contact us by e-mail, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The data processing serves to process and answer your contact request.
If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, offer creation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in processing and answering your inquiry. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 Para. 1 lit. f GDPR for reasons arising from your particular situation.
We only use your e-mail address to process your inquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing when using the contact form When using the contact form, we only collect your personal data (name, e-mail address, message text) to the extent provided by you. The data processing serves the purpose of making contact.
If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, offer creation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR. If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in processing and answering your inquiry. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 Para. 1 lit. f GDPR for reasons arising from your particular situation. We only use your e-mail address to process your inquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Use of address validation from Google Maps API
We use address validation from the provider Google (Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland "Google") on our website.
The data processing serves the purpose of checking your entries in our address forms for input and spelling errors in real time, and, if necessary, supplementing missing data. In the event of incorrectly entered data, alternative suggestions for correcting the data are displayed. For this purpose, the address data you enter is transmitted to the provider, stored there, and evaluated.
Among other things, the following information can be transmitted to Google and processed there: postal addresses (country, city, postal code, street, house number), e-mail address, telephone number.
Your data may also be transferred to the USA. For the USA, an adequacy decision by the EU Commission exists, the EU-US Data Privacy Framework (DPF). Google has certified itself under the DPF and thereby committed to complying with European data protection principles.
The processing of your personal data is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in correct data for the fulfillment of our contractual obligations. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.
The data is processed separately by the provider and not merged with other data. It will be deleted by the provider as soon as the status of the entered data has been determined, but no later than after 30 days.
Further information on terms of use and data protection at Google can be found at: https://cloud.google.com/maps-platform/terms (https://cloud.google.com/maps-platform/terms) or at https://www.google.de/policies/privacy/ (https://policies.google.com/privacy?gl=de).

Collection and processing of applications by e-mail  
Website visitors interested in vacant positions advertised on our website can apply by e-mail. In doing so, we collect your personal data only to the extent provided by you. This includes your contact details (e.g. name, e-mail address, telephone number), information on your professional qualifications and education, information on professional training, and performance-specific evidence.
The data processing serves the purpose of making contact and deciding on the establishment of an employment relationship with you. The provision of the data is necessary to carry out the application process. Failure to provide the data means that the application process cannot be carried out. The processing of your personal data is carried out on the basis of Art. 6 Para. 1 lit. b GDPR in conjunction with Section 26 Para. 1 BDSG for the implementation of pre-contractual measures (going through the application process as initiation of an employment contract).
Insofar as you have given us consent to process personal data for inclusion in our applicant pool, e.g. by ticking a checkbox, the processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time to us, without affecting the legality of the processing carried out on the basis of the consent until revocation.
If, within the scope of the application process, special categories of personal data within the meaning of Art. 9 Para. 1 GDPR are requested from applicants, such as information on the degree of severe disability, this is done on the basis of Art. 9 Para. 2 lit. b. GDPR, so that we can exercise the rights arising from labor law and the law of social security and social protection and fulfill our corresponding obligations.
We store your personal data for as long as this is necessary for the decision regarding your application. Your data will then be deleted no later than after six months, unless you have consented to further processing and use. If an employment relationship arises after the application process, the provided data will be further processed on the basis of Art. 6 Para. 1 lit. b GDPR in conjunction with Section 26 Para. 1 BDSG for the purposes of carrying out the employment relationship and subsequently transferred to the personnel file.

Collection and processing when using the application form
When using the application form, we only collect your personal data to the extent provided by you. This includes your contact details (e.g. name, e-mail address, telephone number), information on your professional qualifications and education, information on professional training, and performance-specific evidence.
The data processing serves the purpose of making contact and deciding on the establishment of an employment relationship with you. The provision of the data is necessary to carry out the application process. The processing of your personal data is carried out on the basis of Art. 6 Para. 1 lit. b GDPR in conjunction with Section 26 Para. 1 BDSG for the implementation of pre-contractual measures (going through the application process as initiation of an employment contract).
Insofar as you have given us consent to process personal data for inclusion in our applicant pool, e.g. by ticking a checkbox, the processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR. You can revoke your consent at any time to us, without affecting the legality of the processing carried out on the basis of the consent until revocation. 

If, within the scope of the application process, special categories of personal data within the meaning of Art. 9 Para. 1 GDPR are requested from applicants, such as information on the degree of severe disability, this is done on the basis of Art. 9 Para. 2 lit. b. GDPR, so that we can exercise the rights arising from labor law and the law of social security and social protection and fulfill our corresponding obligations. 

We store your personal data for as long as this is necessary for the decision regarding your application. Your data will then be deleted no later than after six months, unless you have consented to further processing and use. If an employment relationship arises after the application process, the provided data will be further processed on the basis of Art. 6 Para. 1 lit. b GDPR in conjunction with Section 26 Para. 1 BDSG for the purposes of carrying out the employment relationship and subsequently transferred to the personnel file. WhatsApp Business
If you contact us for business purposes via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "WhatsApp"). If you are located outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The data processing serves to process and answer your contact request. For this purpose, we collect and process your mobile number stored on WhatsApp, if provided, your name, and other data to the extent provided by you. For the service, we use a mobile device whose address book exclusively stores data of users who have contacted us via WhatsApp. No personal data is therefore passed on to WhatsApp without your prior consent to WhatsApp.
Your data is transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA. For the USA, an adequacy decision by the EU Commission exists, the EU-US Data Privacy Framework (DPF). Meta Platforms Inc. has certified itself under the DPF and thereby committed to complying with European data protection principles. If the contact serves to carry out pre-contractual measures (e.g., advice on purchase interest, offer creation) or concerns a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
If the contact is made for other reasons, this data processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in providing quick and easy contact and answering your inquiry. In this case, you have the right to object at any time to the processing of your personal data based on Art. 6 Para. 1 lit. f GDPR for reasons arising from your particular situation.
We only use your personal data to process your inquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
Further information on terms of use and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service (https://www.whatsapp.com/legal/#terms-of-service) and https://www.whatsapp.com/legal/#privacy-policy (https://www.whatsapp.com/legal/#privacy-policy).

Customer account      Orders      

Customer Account
When opening a customer account, we collect your personal data to the extent specified therein. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.

Collection, processing and disclosure of personal data for orders
When placing an order, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and for handling your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded. The processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR and is necessary for the fulfillment of a contract with you.
Your data may be passed on to shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transmission is limited to a minimum.
Your data may be transferred to and processed in third countries outside the EU, particularly Canada and the USA. For Canada, an adequacy decision by the EU Commission exists. For the USA, an adequacy decision by the EU Commission is available, the EU-US Data Privacy Framework (DPF). Shopify is not certified under the DPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.

Reviews          Advertising      

Review Reminder
After your order, we would like to ask you to rate your purchase with us.
For this purpose, we use your personal data (name, e-mail address, order information) independently of the contract processing, to send you a review reminder by e-mail after a placed order, provided you have expressly consented to this.
The processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by using the corresponding link in the e-mail or by notifying us, without affecting the legality of the processing carried out on the basis of the consent until revocation.
Use of your personal data for sending postal advertising
We use your personal data (name, address) that we received during the sale of a good or service to send you postal advertising, provided you have not objected to this use. The provision of this data is necessary for the conclusion of the contract. Failure to provide it means that no contract can be concluded.
The processing is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our overriding legitimate interest in direct advertising. You can object to this use of your address data at any time by notifying us. The contact details for exercising the objection can be found in the imprint.

Use of the e-mail address for sending newsletters
We use your e-mail address to send you information and offers via newsletter, provided you have expressly consented to this. The data processing serves exclusively for advertising purposes. For this purpose, we process your e-mail address and, if applicable, other data that you voluntarily provided when registering for our newsletter.
The processing is carried out on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time, without affecting the legality of the processing carried out on the basis of the consent until revocation.
You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the distribution list. Despite removal from the distribution list, we may continue to store your e-mail address in a so-called blacklist to prevent you from receiving newsletter e-mails from us in the future. This storage is carried out on the basis of Art. 6 Para. 1 lit. f GDPR due to our and your legitimate interest in preventing the renewed use of your e-mail address for sending our newsletter. You have the right to object at any time to this processing of your personal data for reasons arising from your particular situation.

Use of e-mail address for sending direct advertising
We use your e-mail address, which we have received in the context of the sale of goods or services, for the electronic transmission of advertising for our own goods or services that are similar to those you have already purchased from us, unless you have objected to this use. The provision of the e-mail address is necessary for the conclusion of the contract. Failure to provide it will result in the contract not being concluded. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in direct advertising. You can object to this use of your e-mail address at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided in the advertising e-mail. There are no costs other than the transmission costs at the basic rates.

Use of Klaviyo
We use the service of Klaviyo Inc. (125 Summer St Floor 7, Boston, MA 02111, USA; "Klaviyo") for sending newsletters as part of contract processing.
We transmit the information you provide during newsletter registration (e-mail address, first and last name if applicable) to Klaviyo. The data processing serves the purpose of sending newsletters and their statistical evaluation.
To evaluate newsletter campaigns, the newsletters sent contain a 1x1 pixel graphic (tracking pixel) or a tracking link. This allows us to determine whether you have opened the newsletter and whether you have clicked on any integrated links. In this context, we collect your personal data such as IP address, browser type and device, and the time. Usage profiles can be created from this data under a pseudonym. The collected data is not used to identify you personally. The collected data is only used for statistical evaluation to improve newsletter campaigns.
Your data is generally transmitted to Klaviyo servers in the USA and stored there. An adequacy decision of the EU Commission is available for the USA, the EU-US Data Privacy Framework (DPF). Klaviyo has certified itself under the DPF and has thus committed to complying with European data protection principles.
The processing of your personal data is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in a targeted, advertising-effective and user-friendly newsletter system. You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation.
Further information on data protection at Klaviyo can be found at https://www.klaviyo.com/legal/privacy-notice (https://www.klaviyo.com/legal/privacy-notice) and at https://www.klaviyo.com/legal/data-processing-agreement (https://www.klaviyo.com/legal/data-processing-agreement).

Use of e-mail address for availability notifications
We offer the service of product availability notification on our website. If an item is temporarily unavailable, you have the option to enter your e-mail address for the respective item and be informed by e-mail when it becomes available, provided you have consented to this. You will receive a one-time e-mail notification of the availability of the respective item when it becomes available. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time, without affecting the legality of the processing carried out on the basis of the consent until withdrawal. You can unsubscribe from the availability notification at any time by notifying us. Your e-mail address will then be removed from the distribution list.
Merchandise management

Use of an external merchandise management system
We use a merchandise management system for contract processing within the framework of order processing. For this purpose, your personal data collected during the order process will be transmitted to
Xentral ERP Software GmbH, Fuggerstraße 11, 86150 Augsburg
transferred.

The processing of your personal data serves the purpose of fulfilling the contract concluded with you and is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

Payment service provider Creditworthiness check

Use of Klarna payment options
We use the payment service of Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; "Klarna") on our website. By selecting and using payment via Klarna, the data required for payment processing is transmitted to Klarna in order to fulfill the contract with you using the chosen payment method. This processing is carried out on the basis of Art. 6 para. 1 lit. b GDPR.

Cookies may be stored here, which enable the recognition of your browser. The data processing that takes place as a result is based on Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in a customer-oriented offer of various payment methods. You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation.

"Pay Later" (invoice), "Pay Now" (payment by direct debit, credit card, instant transfer), "Financing" (installment purchase)
For individual payment methods such as "Pay Later" (invoice), "Pay Now" (payment by direct debit, credit card, instant transfer), "Financing" (installment purchase), Klarna reserves the right to obtain a creditworthiness assessment based on mathematical-statistical procedures using credit agencies.
For this purpose, Klarna transmits the personal data required for a credit check, such as first and last name, address, gender, e-mail address, IP address, and data related to the order, to a credit agency for the purpose of identity and creditworthiness verification, and uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, execution, or termination of the contractual relationship. The creditworthiness assessment may include probability values (score values) that are calculated based on scientifically recognized mathematical-statistical procedures and whose calculation includes, among other things, address data. Your legitimate concerns will be taken into account in accordance with legal provisions. The data processing serves the purpose of a credit check for the initiation of a contract. The processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in protection against payment default when Klarna makes advance payments. You have the right to object to this processing of your personal data based on Art. 6 para. 1 lit. f GDPR at any time by notifying Klarna for reasons arising from your particular situation. The provision of the data is necessary for the conclusion of the contract with the payment method you have chosen. Failure to provide it will result in the contract not being concluded with the payment method you have chosen.
Further information, in particular to which credit agencies Klarna transmits your personal data, can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies (https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies).

General information about Klarna can be found at: https://www.klarna.com/de/ (https://www.klarna.com/de/). Your personal data will be handled by Klarna in accordance with applicable data protection regulations and as stated in Klarna's data protection policy at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy (https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy).

Cookies

Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables unique identification of the browser when the website is called up again.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Already stored cookies can be deleted at any time. However, we would like to point out that in this case you may not be able to fully use all functions of this website.

Under the links below, you can find out how to manage (including deactivating) cookies in the most important browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=de (https://support.google.com/accounts/answer/61416?hl=de)
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09 (https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09)
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen (https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen)
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac (https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac)

Technically necessary cookies
Unless otherwise stated below in the privacy policy, we only use these technically necessary cookies to make our offer more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized again even after a page change.

The use of cookies or comparable technologies is based on Section 25 (2) TDDDG. The processing of your personal data is carried out on the basis of Art. 6 (1) lit. f GDPR due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
You have the right to object to this processing of your personal data at any time for reasons arising from your particular situation.

Use of Usercentrics
We use the Usercentrics Consent Management Tool from Usercentrics GmbH (Rosenthal 4, 80331, Munich; "Usercentrics") on our website.
The tool allows you to give consent to data processing via the website, in particular the setting of cookies, and to exercise your right to withdraw consent already given. The data processing serves the purpose of obtaining and documenting the necessary consents for data processing and thus complying with legal obligations. Cookies may be used for this purpose. The following information, among others, may be collected and transmitted to Usercentrics: date and time of the page view, information about the browser you are using and the device you are using, anonymized IP address, opt-in and opt-out data.
Usercentrics uses the Google Cloud Platform of Google Ireland Limited, which means that your data may be transferred to the USA. There is no adequacy decision from the EU Commission for the USA. The data transfer is based, among other things, on standard contractual clauses as suitable safeguards for the protection of personal data, viewable at: https://policies.google.com/privacy/frameworks (https://policies.google.com/privacy/frameworks).
Data processing is carried out to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR.
The revocation receipt of a previously given consent is stored for a period of three years.
Further information on data protection at Usercentrics can be found at: https://usercentrics.com/privacy-policy/ (https://usercentrics.com/privacy-policy/)

Analytics Ad Tracking Affiliate

Use of Google Analytics 4

We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. Data processing serves the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activities, and to provide other services related to website and internet use to the website operator. Among other things, the following information may be collected: IP address, date and time of page view, click path, information about the browser and device you are using, visited pages, referrer URL (website from which you accessed our website), location data, purchase activities. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and any other data Google has about you.

The IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Google uses technologies such as cookies, web storage in the browser and counting pixels, which enable an analysis of your use of the website. The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR.

The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time, without affecting the legality of the processing carried out on the basis of the consent until withdrawal.

In this context, we also use the Google Signals service. Google Signals enables cross-device tracking. Your data can therefore be analyzed across devices if you have activated "personalized advertising" in your account settings and your devices are linked to your Google account. This makes it possible to recognize on which device you are searching for products and later return to complete purchases on another device, such as a tablet.

The cross-device reports created in this context only contain aggregated data. We therefore only receive statistics created based on Google Signals. To prevent data collection and storage by Google Signals across devices, you can deactivate the "personalized ads" function in your Google account settings. Further information can be found at https://support.google.com/ads/answer/2662922?hl=de (https://support.google.com/ads/answer/2662922?hl=de).
Further information on data processing and data protection for Google Signals can be found at https://support.google.com/analytics/answer/7532985?hl=de (https://support.google.com/analytics/answer/7532985?hl=de).
We use the advanced implementation of the Consent Mode (Advanced Consent Mode). Even if consent is not given, user data is transmitted to Google in the form of "pings". These pings may contain, among other things, the following information: IP address for deriving the IP country (the IP address is not logged), date and time of the page view, URL of the visited pages, user agent, referrer URL (website from which our website was accessed) or information about the triggering of website events such as a conversion. Based on this information, Google models usage data in order to carry out a comprehensive usage analysis despite the refusal of consent.

The information generated about your use of this website is usually transmitted to a Google server in the USA and stored there. An adequacy decision of the EU Commission is available for the USA, the EU-US Data Privacy Framework (DPF). Google has certified itself under the DPF and has thus committed to complying with European data protection principles. Both Google and US government agencies have access to your data.

Further information on terms of use and data protection can be found at https://policies.google.com/technologies/partner-sites (https://policies.google.com/technologies/partner-sites) and at https://policies.google.com/privacy?hl=de&gl=de (https://policies.google.com/privacy?hl=de&gl=de).

Use of Shopify Statistics
We use the statistics and analysis functions of Shopify International Ltd. (Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland; "Shopify") on our website as part of order processing. Shopify is an affiliated company of Shopify Inc. (151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada).
Data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is stored for marketing and optimization purposes and provided in reports, analyses and statistics. Among other things, the following device information is collected and processed: information about the web browser, the IP address, the time zone and some of the cookies installed on your device. When you navigate the website, information about visited web pages or products, the referrer URL (website from which you accessed our website), and information about how you interact with the website are also collected. Technologies such as cookies, web beacons, tags and pixels (electronic files for collecting information on how you navigate the website) are used for this purpose.
Your data may be transferred to third countries outside the EU, in particular to Canada and the USA, and processed there. An adequacy decision of the EU Commission exists for Canada. For the USA, an adequacy decision of the EU Commission is in place, the EU-US Data Privacy Framework (DPF). Shopify is not certified under the DPF. This data transfer is based on contractual obligations comparable to those of the EU Commission's standard contractual clauses.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection at Shopify can be found at https://www.shopify.com/de/legal/datenschutz (https://www.shopify.com/de/legal/datenschutz), information on the data processing agreement at https://www.shopify.com/de/legal/dpa (https://www.shopify.com/de/legal/dpa) and information on the cookies used at https://www.shopify.com/de/legal/cookies (https://www.shopify.com/de/legal/cookies).

Use of Microsoft Clarity
We use the analysis tool "Microsoft Clarity" from Microsoft Ireland Operations Limited (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland; "Microsoft") on our website. Microsoft is an affiliated company of Microsoft Corporation (One Microsoft Way, Redmond, Washington 98052, USA).
Data processing serves the purpose of tailoring, optimizing, and analyzing our website. The tool records website visitors' movements on the website on a sample basis. This creates a log of mouse movements, scrolling behavior, dwell time, and clicks on the website (so-called heatmap).
For this purpose, cookies or similar technologies are used. Among other things, the following information can be collected: IP address, time of access, click path, information about the device you are using (device type, screen size and resolution, unique device identifier, operating system), information about the browser you are using (browser type and browser version), location data, preferred language for displaying the website, visited subpages, dwell time, viewed content, requested website or file.
User profiles are created from this data under a pseudonym. The data is not used to personally identify the visitor to the website and is not merged with personal data of the pseudonym holder. Microsoft is contractually prohibited from selling the collected data to other third parties.
Your data may be transferred to the USA. An adequacy decision of the EU Commission exists for the USA, the EU-US Data Privacy Framework (DPF). Microsoft has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Detailed information on the cookies used and their function can be found at https://learn.microsoft.com/en-us/clarity/setup-and-installation/cookie-list (https://learn.microsoft.com/en-us/clarity/setup-and-installation/cookie-list). Information on the retention period of the collected information can be found at https://learn.microsoft.com/en-us/clarity/setup-and-installation/data-retention (https://learn.microsoft.com/en-us/clarity/setup-and-installation/data-retention). Further information on data protection when using Microsoft Clarity can be found at https://learn.microsoft.com/en-us/clarity/faq#privacy (https://learn.microsoft.com/en-us/clarity/faq#privacy), https://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-data (https://learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-data) and https://clarity.microsoft.com/terms (https://clarity.microsoft.com/terms). General information on data protection at Microsoft can be found at https://privacy.microsoft.com/de-de/privacystatement (https://privacy.microsoft.com/de-de/privacystatement).

 

Use of the Meta Pixel
We use the Meta Pixel from Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") on our website.
Meta and we are joint controllers for the collection of your data and the transmission of this data to Meta when the service is integrated. This is based on an agreement between us and Meta on the joint processing of personal data, which defines the respective responsibilities. The agreement can be accessed at https://de-de.facebook.com/legal/terms/businesstools (https://de-de.facebook.com/legal/terms/businesstools). Accordingly, we are particularly responsible for fulfilling the information obligations pursuant to Art. 13, 14 GDPR, for complying with the security requirements of Art. 32 GDPR with regard to the correct technical implementation and configuration of the service, and for complying with the obligations under Art. 33, 34 GDPR, insofar as a personal data breach concerns our obligations under the joint processing agreement. Meta is responsible for enabling the data subject rights pursuant to Art. 15 - 20 GDPR, for complying with the security requirements of Art. 32 GDPR with regard to the security of the service, and for complying with the obligations under Art. 33, 34 GDPR, insofar as a personal data breach concerns Meta's obligations under the joint processing agreement.
The application serves the purpose of targeting website visitors with interest-based advertising on the social networks Facebook and Instagram. For this purpose, Meta's remarketing tag has been implemented on the website. This tag establishes a direct connection to Meta's servers when the website is visited. This transmits to Meta's server which of our pages you have visited. Meta assigns this information to your personal Facebook and/or Instagram user account. If you visit the social networks Facebook or Instagram, you will then be shown personalized, interest-based ads.
The application also serves the purpose of creating conversion statistics. This tells us the total number of users who have clicked on one of our ads and have been redirected to a page with a conversion tracking tag, as well as what actions are taken after being redirected to this website. However, we do not receive any information that allows users to be personally identified.
Your data may be transferred to the USA. An adequacy decision of the EU Commission exists for the USA, the EU-US Data Privacy Framework (DPF). Meta has certified itself under the DPF and has thus committed to complying with European data protection principles.
The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can deactivate the remarketing function "Custom Audiences" here. Further information on the collection and use of data by Meta, on your rights in this regard and options for protecting your privacy can be found in Meta's privacy policy at https://www.facebook.com/about/privacy/ (https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0).  

Use of Google Ads Conversion Tracking
We use the online advertising program "Google Ads" on our website and, within this framework, conversion tracking (visitor action evaluation). Google Conversion Tracking is an analysis service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
If you click on an ad placed by Google, a cookie for conversion tracking is placed on your computer. These cookies have a limited validity, contain no personal data and therefore do not serve to identify you personally. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to this page. Each Google Ads customer receives a different cookie. Thus, there is no possibility that cookies can be tracked across the websites of Ads customers.
The information obtained using the conversion cookie serves the purpose of creating conversion statistics. This tells us the total number of users who have clicked on one of our ads and have been redirected to a page with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users. We use the extended implementation of consent mode (Advanced Consent Mode). In this mode, even if consent is not given, user data is transmitted to Google in the form of "pings". These pings may contain, among other things, the following information: IP address for deriving the IP country (the IP address is not logged), date and time of the page view, URL of the visited pages, user agent, referrer URL (website from which our website was accessed) or information about the triggering of website events such as a conversion. Based on this information, Google performs user data modeling to enable comprehensive usage analysis despite the denial of consent.
Your data may be transferred to Google LLC servers in the USA. An adequacy decision of the EU Commission exists for the USA, the EU-US Data Privacy Framework (DPF). Google has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/ (https://www.google.de/policies/privacy/)
Use of Google AdSense
We use the AdSense function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website. The data processing serves the purpose of renting advertising space on the website and targeting website visitors with interest-based advertising. This function enables personalized, interest-based advertising from the Google Display Network to be displayed to visitors of the provider's website. Google uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. An adequacy decision of the EU Commission exists for the USA, the EU-US Data Privacy Framework (DPF). Google has certified itself under the DPF and has thus committed to complying with European data protection principles. Google may transfer this information to third parties if required by law or if third parties process this data on behalf of Google. Google will under no circumstances associate your IP address with other Google data.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information and Google's privacy policy can be found at: https://www.google.com/policies/technologies/ads/ (https://www.google.com/policies/technologies/ads/) and https://www.google.de/policies/privacy/ (https://www.google.de/policies/privacy/)

Use of Google Inc.'s remarketing or "similar audiences" function
We use the remarketing or "similar audiences" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
The application serves the purpose of analyzing visitor behavior and visitor interests. Google uses cookies to analyze website usage, which forms the basis for creating interest-based advertisements. The cookies record visits to the website and anonymized data about website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that are highly likely to take into account previously accessed product and information areas.
Your data may be transmitted to Google LLC servers in the USA. An adequacy decision of the EU Commission exists for the USA, the EU-US Data Privacy Framework (DPF). Google has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on Google Remarketing and the associated privacy policy can be found at: https://www.google.com/privacy/ads/ (https://www.google.com/privacy/ads/)
Use of Microsoft Advertising
We use Microsoft Advertising from Microsoft Corporation (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; "Microsoft") on our website.
The data processing serves marketing and advertising purposes and the purpose of measuring the success of advertising measures (conversion tracking). We learn the total number of users who have clicked on one of our ads and have been redirected to a page with a conversion tracking tag. However, personal identification of these users is not possible. Microsoft Advertising uses technologies such as cookies and tracking pixels, which enable an analysis of your use of the website. When you click on an ad placed by Microsoft Advertising, a cookie for conversion tracking is placed on your computer. This cookie has a limited validity and does not serve to identify you personally. If you visit certain pages of our website and the cookie has not yet expired, Microsoft and we can recognize that you have clicked on the ad and have been redirected to this page. Among other things, the following information can be collected: IP address, identifiers (markings) assigned by Microsoft, information about the browser you are using and the device you are using, referrer URL (website from which you accessed our website), URL of our website.
Your data may be transferred to the USA. An adequacy decision of the EU Commission exists for the USA, the EU-US Data Privacy Framework (DPF). Microsoft has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection and the cookies used by Microsoft can be found here (https://privacy.microsoft.com/de-de/privacystatement).

Use of the Pinterest Tag
We use the Pinterest Tag from Pinterest Europe Limited (Palmerston House, 2nd, Fenian Street, Floor, Dublin 2, Ireland "Pinterest") on our website.
The purpose of the application is to target website visitors with interest-based advertising on the social network Pinterest. For this purpose, Pinterest's conversion tag has been implemented on the website. This tag establishes a direct connection to Pinterest's servers when you visit the website. This transmits to Pinterest's server which of our pages you have visited. Pinterest assigns this information to your personal Pinterest user account if you are logged into the social network. When you visit Pinterest, you will then be shown personalized, interest-based Pinterest Ads.
If you access our website via a Pin on the social network Pinterest, a cookie for conversion tracking is stored on your computer. These cookies have a limited validity, do not contain any personal data, and therefore do not serve for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Pinterest and we can recognize that you clicked on the Pin and were redirected to this page. The information collected with the help of the conversion cookie serves the purpose of generating conversion statistics and thus optimizing our website. The following information, among others, can be processed: total number of users who clicked on one of our Pins and were redirected to our website, subpages visited on our website (e.g. category or product pages), search queries on our website, your shopping cart contents, completed transactions.
Your data may be transmitted to the USA. An adequacy decision by the EU Commission, the EU-US Data Privacy Framework (DPF), exists for the USA. Pinterest is not certified under the DPF. Data transfer takes place, among other things, on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de (https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de).
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on the collection and use of data by Pinterest, your rights in this regard and options for protecting your privacy can be found in Pinterest's privacy policy at https://policy.pinterest.com/de/privacy-policy (https://policy.pinterest.com/de/privacy-policy).

Use of TikTok Pixel
We use the TikTok Pixel from TikTok Technology Limited (10 Earlsfort Terrace, Dublin, D02 T380, Ireland; "TikTok Ireland") and TikTok Information Technologies UK Limited (6th Floor, One London Wall, London, EC2Y 5EB, United Kingdom; "TikTok UK") on our website. Both companies are joint controllers for data processing (hereinafter "TikTok").
The data processing serves the purpose of identifying and analyzing website accesses of our customers as well as for better customer engagement by placing targeted advertisements and evaluating the effectiveness of advertisements on TikTok. For this purpose, TikTok uses technologies such as cookies and pixels that enable your browser to be recognized. The following information, among others, can be collected and transmitted to TikTok: date and time of visit, information about the browser and device type you are using, screen resolution, IP address. TikTok can assign this information to your personal TikTok user account. Usage profiles can be created from the data collected in this way using pseudonyms. However, personal identification of users is not possible.
Your data may be transmitted to third countries, such as the USA. An adequacy decision by the EU Commission, the EU-US Data Privacy Framework (DPF), exists for the USA. TikTok is not certified under the DPF. Data transfer to the USA and to third countries without an adequacy decision takes place, among other things, on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de (https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de).
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection can be found at https://www.tiktok.com/legal/page/eea/privacy-policy/de (https://www.tiktok.com/legal/page/eea/privacy-policy/de) and https://ads.tiktok.com/i18n/official/policy/controller-to-controller (https://ads.tiktok.com/i18n/official/policy/controller-to-controller).

Use of the ADCELL Partner Program
We use the "ADCELL" partner program of Firstlead GmbH (Rosenfelder Str. 15-16, 10315 Berlin; "ADCELL").
ADCELL and we are joint controllers for the collection of your data and its transmission to ADCELL when the service is integrated. This is based on an agreement between us and ADCELL on the joint processing of personal data. The agreement can be viewed at https://www.adcell.de/datenverarbeitung (https://www.adcell.de/datenverarbeitung). According to this, we and ADCELL are equally responsible for fulfilling the obligations under the GDPR, in particular for fulfilling the information obligations under Articles 13, 14 GDPR and for guaranteeing the rights of data subjects under Articles 15 - 21 GDPR.
If you click on an advertisement with an affiliate link, ADCELL stores a cookie for conversion tracking on your computer. The cookies serve the purpose of correct billing within the partner program by recording the success of an advertising medium. The cookies recognize that you have clicked on the advertisement and the origin of the order from the advertiser can be traced. ADCELL also uses so-called tracking pixels. These can be used to evaluate information such as visitor traffic on the pages.
The information generated by cookies and tracking pixels about the use of this website (including the IP address) and the delivery of advertising formats is transmitted to an ADCELL server and stored there. Among other things, ADCELL can recognize that the partner link on this website has been clicked. ADCELL may share this (anonymized) information with contractual partners under certain circumstances, but data such as the IP address is not merged with other stored data.
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Plugins and Other

Use of Google Tag Manager
We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This application manages JavaScript tags and HTML tags that are used to implement tracking and analysis tools, among others. The data processing serves the purpose of designing and optimizing our website according to needs.
Google Tag Manager itself does not store cookies and does not process personal data. However, it enables the triggering of other tags that can collect and process personal data.
Further information on terms of use and data protection can be found here (https://www.google.com/intl/de/tagmanager/use-policy.html).
Use of Google invisible reCAPTCHA
We use the invisible reCAPTCHA service from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google") on our website.
This serves the purpose of distinguishing between input by a human and automated, machine processing. In the background, Google collects and analyzes usage data, which Invisible reCAPTCHA uses to distinguish regular users from bots. For this purpose, your input is transmitted to Google and further used there. In addition, the IP address and, if applicable, other data required by Google for the Invisible reCAPTCHA service are transmitted to Google.
This data is processed by Google within the European Union and may also be transmitted to servers of Google LLC in the USA. An adequacy decision by the EU Commission, the EU-US Data Privacy Framework (DPF), exists for the USA. Google has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on Google reCAPTCHA and the associated privacy policy can be found at: https://www.google.com/recaptcha/intro/android.html (https://www.google.com/recaptcha/intro/android.html) and https://www.google.com/privacy (https://www.google.com/privacy)

Use of Google Maps
We use the function for embedding Google Maps maps from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland, "Google") on our website.
The function enables the visual display of geographical information and interactive maps. When pages with embedded Google Maps maps are accessed, data from website visitors is also collected, processed, and used by Google.
Your data may also be transmitted to the USA. An adequacy decision by the EU Commission, the EU-US Data Privacy Framework (DPF), exists for the USA. Google has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on the collection and use of data by Google can be found in Google's privacy policy at https://www.google.com/privacypolicy.html (https://www.google.com/privacypolicy.html). There, in the Privacy Center, you also have the option to change your settings so that you can manage and protect your data processed by Google.

Use of YouTube
We use the function for embedding YouTube videos from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube") on our website. YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
The function displays videos stored on YouTube in an iframe on the website. The "enhanced privacy mode" option is activated. This means that YouTube does not store any information about website visitors. Only when you watch a video is information about it transmitted to YouTube and stored there. Your data may be transferred to the USA. An adequacy decision by the EU Commission, the EU-US Data Privacy Framework (DPF), exists for the USA. YouTube has certified itself under the DPF and has thus committed to complying with European data protection principles.
The use of cookies or comparable technologies is based on your consent pursuant to Section 25 (1) Sentence 1 TDDDG in conjunction with Art. 6 (1) lit. a GDPR. The processing of your personal data is based on your consent pursuant to Art. 6 (1) lit. a GDPR. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on the collection and use of data by YouTube and Google, your rights in this regard and options for protecting your privacy can be found in YouTube's privacy policy at https://www.youtube.com/t/privacy (https://www.youtube.com/t/privacy).

Use of Gorgias

We use the customer service software "Gorgias" from Gorgias Inc. (San Francisco, CA, 34 Harriet St, San Francisco, USA; "Gorgias") as part of a commissioned processing arrangement. The data processing serves the purpose of managing and responding to support tickets.
Your data may be transferred to and processed in third countries outside the EU, particularly the USA. An adequacy decision by the EU Commission, the EU-US Data Privacy Framework (DPF), exists for the USA. Gorgias is not certified under the DPF. In order to ensure that your data is nevertheless adequately protected, we have agreed on so-called standard contractual clauses of the EU Commission with Gorgias Inc.
Gorgias uses AI for processing and responding to customer inquiries.
Further information on data protection at Gorgias can be found here: https://www.gorgias.com/privacy.

Data Subject Rights and Storage Duration

Duration of Storage
After complete contract fulfillment, the data will first be stored for the duration of the warranty period, then taking into account statutory, in particular tax and commercial law, retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.

Rights of the Data Subject
Subject to the legal requirements, you have the following rights under Articles 15 to 20 GDPR: right to information, to rectification, to erasure, to restriction of processing, to data portability.
Furthermore, according to Art. 21 (1) GDPR, you have a right to object to processing based on Art. 6 (1) f GDPR, as well as to processing for direct marketing purposes.

Right to lodge a complaint with the supervisory authority
You have the right to lodge a complaint with the supervisory authority in accordance with Art. 77 GDPR if you believe that the processing of your personal data is not lawful.

You can, among other things, lodge a complaint with the supervisory authority responsible for us, which you can reach at the following contact details:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18
91522 Ansbach
Tel.: +49 981 1800930
Fax: +49 981 180093800
Email: poststelle@lda.bayern.de

Right to object
If the personal data processing listed here is based on our legitimate interest according to Art. 6 (1) lit. f GDPR, you have the right to object to these processing operations at any time with effect for the future for reasons arising from your particular situation.
After an objection has been raised, the processing of the data concerned will be terminated, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

If personal data processing is carried out for direct marketing purposes, you can object to this processing at any time by notifying us. After an objection has been raised, we will stop processing the data concerned for direct marketing purposes.

last updated: 06.08.2025